Shipping Policy
At Shine On Jewelry, we are committed to providing you with an exceptional shopping experience, including fast and reliable shipping. Below, you’ll find all the details about our shipping process.
Processing Times
- All orders are processed within 1-3 business days after payment is confirmed.
- Custom or personalized orders may require additional processing time.
- Please note that processing times do not include weekends or holidays.
Shipping Methods & Delivery Times
We offer the following shipping options:
-
Standard Shipping (Domestic):
- Estimated delivery: 5-7 business days.
- Cost: Free for orders over $50; $5 flat rate for orders below $50.
-
Expedited Shipping (Domestic):
- Estimated delivery: 2-3 business days.
- Cost: $15 flat rate.
-
International Shipping:
- Estimated delivery: 7-21 business days (varies by location).
- Cost: Calculated at checkout based on destination.
- Note: Customers are responsible for any customs duties or taxes.
Order Tracking
- Once your order has been shipped, you will receive an email with a tracking number.
- You can track your order directly through the carrier’s website or by using the link provided in the confirmation email.
Shipping Address
- Please ensure your shipping address is accurate during checkout.
- Shine On Jewelry is not responsible for packages delivered to incorrect or incomplete addresses.
Lost or Damaged Packages
- If your package is lost or damaged during transit, please contact us within 7 business days of the estimated delivery date.
- We will work with the carrier to resolve the issue and provide a replacement or refund when applicable.
Returns & Refunds
- For information about returns and refunds, please refer to our Return Policy.
Contact Us
If you have any questions or concerns about your shipment, feel free to reach out to us at luxejewelrycom@gmail.com or call us at (805) 285-2189.
Thank you for choosing Shine On Jewelry. We appreciate your trust and look forward to delivering your beautiful jewelry to your doorstep!